AI assistant for WhatsApp
Your WhatsApp, answered day and night.
An AI assistant that answers your customers' questions on WhatsApp using what it knows about your business. Not sure, or does someone want a human? Then it hands over to you.
from € 19,00 per month · € 22.99 incl. VAT
- 24/7 answer
- 1 window to connect
- 0 apps added
Available to order soon: we are finishing the final approval with Meta.
- Hi, are you open on Saturday?09:12
- Hi! You're talking to the AI assistant of Fietsmaker Jansen. On Saturday we're open from 9:00 to 17:00.09:12
- Great. Can I have my e-bike checked then? It makes a strange noise.09:13
- That's possible. A service for an e-bike costs € 79 and takes about an hour. Would you like to book a time? Then I'll pass you on to Jan in the workshop.09:13
- Yes please, around 11?09:14
- Passed on to Jan · he received an email
What it does
A colleague who is never offline
Most questions on WhatsApp keep coming back: opening hours, prices, delivery time, an appointment. The assistant answers those right away, in the evening and at weekends too. The rest it hands to you.
Knows your business
It reads your website and what you tell it: services, prices, shipping, returns, opening hours. It makes nothing up. If it's not there, it says so honestly.
Hands over to a human
If someone asks for a human, or it's about a complaint or a payment, it stops in that conversation and you get an email. You can take over in your account or simply in WhatsApp Business.
You keep an overview
All conversations in your account, with who said what. Turn the AI off per conversation or entirely whenever you want.
Speaks your customer's language
Dutch, English, German or Turkish: it replies in the language the customer writes in. Informal or formal, as you prefer.
Honest about what it is
In its first message it says it is your business's AI assistant. That's what the European AI rules require.
Official route
Through Meta's WhatsApp Business Platform, with your own number. No WhatsApp Web tricks, so no risk of your number being blocked.
How it works
Up and running in fifteen minutes
- Order and connect your numberIn your account, click Connect. In the Meta window, choose your WhatsApp Business account and your number, or create them.
- Let it read your websiteOne button. Add what's not on your site, such as standard answers or what it must never promise.
- Send yourself a test messageFrom your own phone. You see the conversation right away in your account.
- It replies, you watch alongIf it's unsure, you get an email. If you reply yourself via your account, the AI leaves that conversation to you for 12 hours.
What it costs
Low fixed price, pay for what you use
- Need more: 1,000 extra replies for € 29.00 (€ 35.09 incl. VAT), paid upfront, they don't expire
- Per year: € 190.00, two months free
- Cancel monthly, no setup fees
WhatsApp's own costs: Meta charges per message, but per number the first 1,000 customer service messages per month are free. Above that, Meta bills you directly through your own Meta business account. We add no markup.
Questions
Good to know
Which number do I need?
A number for WhatsApp Business. If you currently use the number in the regular WhatsApp app, you must remove it there first. A number from the WhatsApp Business app can often be kept and used alongside the assistant. The Meta window shows what is possible for your number.
Can I still reply myself?
Yes. In your account, or in the WhatsApp Business app if you use it alongside the assistant. If you reply yourself through your account, the AI leaves that conversation to you for 12 hours.
What does it not do?
No payments, no refunds, no passwords or codes, and no questions that have nothing to do with your business. Meta does not allow general chatbots on WhatsApp. This assistant only works for your business.
What if it does not know the answer?
Then it says so honestly, promises nothing and hands the conversation over to you. You get an email with the customer's last message.
How long do you keep the messages?
90 days, so you can reread conversations. After that we delete them automatically. If you disconnect your number, the AI no longer answers anything.
Is it AI?
Yes, and it says so in its first message. Check its answers in the first few days, as you would with a new colleague.
