Fraud policy

1In short

Netslim provides hosting, servers and domain names. People try to commit fraud with these: ordering with a stolen payment card, with someone else's details or with a false address. Anyone who tries this with us is blocked completely. We record everything and report it to the police and our payment provider. We say this up front, so nobody is surprised.

2What we see as fraud

• Paying with a payment card or account that is not yours, or that you have no permission to use.
• Ordering with someone else's name, address, email address or phone number.
• Having a payment reversed (chargeback) while the service was delivered as normal.
• Creating multiple accounts to get around a block or a trial period.
• Using our services for phishing, spam, attacks or other crimes (see also the terms and conditions).

3What happens then

1. The order is not processed and the account is blocked. We stop any running services.
2. New orders are refused with the same details: email address, phone number, payment card, Google account and, temporarily, the IP address.
3. We open a file with your details, the IP address and device you used to place the order, the order and all payment attempts, including details of the card used that our payment provider gives us (such as the country of the card and the last four digits). Every new attempt is added.
4. We pass the file on to the police (to file a report) and to our payment provider Mollie, which may share it with the card issuer and with the police in the country of the card and of the order. Not to other companies.
5. You get one email telling you about this, with the file number.

Amounts paid for which nothing was delivered, we refund through the payment provider, so the real cardholder gets their money back.

4A mistake after all?

A block is a decision made by a staff member, not by a computer. A payment that our system finds suspicious is held first and reviewed by a person. If you think we are making a mistake, send a message via the contact page or to info@netslim.nl with your file number. We respond within five working days. If it turns out to be a mistake, we lift the block and delete the block data.

5Which data and for how long

This is an internal Netslim list. We only share it with the police and our payment provider. Legal basis: our legitimate interest in preventing fraud and limiting damage (GDPR article 6 paragraph 1 under f) and establishing and substantiating a police report. We keep a file for 5 years. We block an IP address for 90 days. More in the privacy statement.